1. How to report bugs?

Please email any bugs or suggestions to support@sing-soft.com

2. Which version of DirectX Runtime is required?

If your os is Win98,WinMe or Win2000. DirectX 8.0 or higher is needed. Please download it and install it. If you have any problem on downloading DirectX please feel free to visit Microsoft DirectX Downloads.

3. How many formats support on your products?

Our products supports to convert your favorite movies between AVI DIVX WMV MPEG MOV RM RMVB VOB iPod 3GP PSP Flash formats.

4. When I open a WMV file, I got an error info "Fail in initializing the file", Why?

It is because of there is not CODEC for this video file in your system. In normal, if your Window Media Player can play it , Video Converter can support this video file too. If your Window Media Player can't play it, you should install more CODEC to your system. You can install K-Lite Codec Pack on our recommendation. It is a free software for you. You can download it form
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm .

5.What is Divx?

Digital Video Express (DivX) is a digital video compression format based on the MPEG-4 technology. DivX files can be downloaded over high-speed lines in a relatively short time without sacrificing the quality of the digital video. Often used on the Internet to exchange video files.Originally developed for DVD encoding (650 mb = 80-90 min. at 640x480, standard bitrate), DivX has become the internet video format of choice for high-quality productions.